Refund Policy

Overview

At PixelForge, we strive to provide the best AI-powered creative tools and services. This refund policy outlines the terms and conditions under which refunds may be requested and processed.

Eligible for Refund

You may be eligible for a full refund in the following circumstances:

• Technical Issues: If our service is not functioning as described due to technical problems on our end
• Billing Errors: If you were charged incorrectly or multiple times for the same purchase
• Service Unavailability: If the service becomes unavailable for more than 48 hours due to server issues
• Unauthorized Charges: If charges were made without your authorization
• Duplicate Purchases: If you accidentally purchased the same plan multiple times

Partial Refunds

Partial refunds may be considered in cases where:

• You've used less than 10% of your allocated AI credits
• Service disruptions affected your usage significantly
• Feature limitations were not clearly communicated at the time of purchase

Not Eligible for Refund

Refunds will not be provided in the following situations:

• Change of Mind: Simply deciding you no longer want the service
• Credit Usage: If you have used more than 25% of your allocated AI credits
• Violation of Terms: If your account was suspended due to violation of our terms of service
• Third-party Issues: Problems caused by third-party integrations or user's internet connectivity
• Expired Plans: Refund requests made after the plan has expired
• Downloaded Content: If you have downloaded and used generated content extensively

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team within 7 days of purchase
• Provide your order number and account details
• Clearly explain the reason for your refund request
• Include any relevant screenshots or documentation

Processing Time

Once your refund request is approved:

• Credit Card: 5-10 business days
• UPI/Digital Wallets: 3-7 business days

Alternatives to Refunds

Before requesting a refund, consider these alternatives:

• Plan Downgrade: Switch to a lower-tier plan and receive credit for the difference
• Account Credit: Convert your payment to account credit for future use
• Extended Support: Get additional technical support to resolve issues
• Feature Training: Receive personalized guidance on using our features effectively

Dispute Resolution

If you disagree with our refund decision:

• You may escalate the matter to our senior support team
• Provide additional documentation supporting your case
• We will review your case within 3-5 business days
• Our decision after escalation review is final

Legal Terms

This refund policy is governed by Indian law and is subject to the following conditions:

• This policy may be updated from time to time with prior notice
• Continued use of our service after policy updates constitutes acceptance
• This policy works in conjunction with our Terms of Service
• Any disputes will be resolved through arbitration in Mumbai, India