Shipping Policy

Digital Service Delivery

PixelForge operates as a Software-as-a-Service (SaaS) platform providing AI-powered design tools and services. Here's how our digital delivery works:

Immediate Access

• Upon successful payment, your account is immediately upgraded with the purchased plan
• AI generation credits are added to your account balance instantly
• Premium features become available immediately after purchase
• No waiting time or shipping delays

Account Dashboard

• All your purchases and credits are visible in your account dashboard
• Download history and generated content are stored securely
• Subscription status and renewal dates are clearly displayed
• Usage statistics and remaining credits are tracked in real-time

Content Delivery

• Generated Images and logos are available for immediate download
• Multiple format options (JPG, PNG, SVG) based on your plan
• High-resolution files up to 8K quality for premium plans
• Bulk download options for multiple creations

Service Availability

Our digital services are designed to be available 24/7 with minimal downtime:

Platform Uptime

• 99.9% uptime guarantee with redundant server infrastructure
• Scheduled maintenance windows are announced in advance
• Real-time status updates available on our status page
• Automatic failover systems ensure continuous service

Global Accessibility

• Services available worldwide with no geographical restrictions
• Content Delivery Network (CDN) for fast global access
• Multi-language support for international users
• Local payment methods accepted in supported regions

Account and Credit Management

Credit Allocation

• AI generation credits are added to your account immediately upon purchase
• Credits do not expire and remain in your account indefinitely
• Usage is deducted in real-time as you generate content
• Detailed usage logs are maintained for transparency

Subscription Services

• Monthly and annual subscription plans auto-renew unless cancelled
• Credits are replenished at the start of each billing cycle
• Unused credits from previous periods are carried forward
• Plan upgrades and downgrades take effect immediately

Account Security

• Two-factor authentication available for enhanced security
• Secure login with encrypted password storage
• Session management and device tracking
• Regular security audits and updates

Technical Support and Delivery Issues

Immediate Support

If you experience any issues with service delivery or account access:

• Contact our support team through the in-app chat system
• Email support available 24/7 at thehappyhour005@gmail.com
• Average response time: 2-4 hours for technical issues
• Priority support for premium plan subscribers

Common Delivery Issues

• Payment Processing Delays: Credits may take up to 10 minutes to appear during high traffic
• Account Sync Issues: Log out and log back in to refresh account status
• Download Problems: Check browser settings and disable ad blockers
• Generation Failures: Credits are automatically refunded for failed generations

Refund and Cancellation Policy

Digital Service Refunds

Due to the instant digital nature of our services, refunds are handled as follows:

• 7-day money-back guarantee for first-time subscribers
• Refunds processed within 5-7 business days to original payment method
• Unused credits may be eligible for partial refunds
• Technical issues resulting in service unavailability may qualify for refunds

Subscription Cancellation

• Cancel anytime through your account settings
• Service continues until the end of current billing period
• No cancellation fees or penalties
• Reactivation available at any time

Data Backup and Recovery

Content Preservation

• All generated content is backed up across multiple data centers
• 30-day retention period for deleted content
• Export options available for account data
• Disaster recovery procedures ensure data protection

Account Migration

• Easy account transfer between email addresses
• Bulk export tools for content migration
• API access for automated content management
• White-label solutions for enterprise customers